Terms of Service
Introduction
Welcome to Cedar Ridge Creations, a custom fursuit making company. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with these terms, you should not use our services.
1. Order Placement and Acceptance
- Orders can be placed through email (cedarridgecreations752@gmail.com) or our Quote form.
- All orders are subject to acceptance by Cedar Ridge Creations. We reserve the right to refuse any order at our discretion.
- You must be 18 years or older to order from Cedar Ridge Creations.
2. Payment Terms
- A non-refundable deposit of 30% of the total order cost is required upon order placement.
- The remaining balance is due upon completion and prior to delivery of the fursuit.
- Payment plans are accepted, but the fursuit will not be shipped until full completion of payments.
- Payment can be made via PayPal or Venmo.
3. Cancellations and Refunds
- Orders can be canceled and refunded prior to supplies for the fursuit being ordered. After that point if an order is canceled, money used to purchase supplies will not be refunded. Any money in excess of this is refundable if the purchaser chooses to cancel their commission order prior to the commission work starting.
- It is at the discretion of Cedar Ridge Creations if any refunds will be issued after work on the commission has started.
- Canceled orders are subject to repurposing and resale. Changes to the character will be made if necessary
4. Customization and Design
- In order to ensure good quality work and satisfaction of the Customer, the Customer is required to provide a high quality reference sheet with no shading, preferably in a digital format.
- Cedar Ridge Creations will work closely with the Customer to finalize the design and specifications of the fursuit commission.
- Once the design is approved by the Customer, any changes may incur additional charges.
- A duct tape dummy is required for all fullsuit/body suit orders, and will be shipped to Cedar Ridge Creations at the Customer’s cost. Instructions for completion of this duct tape dummy will be provided to the customer upon receipt of down payment for suit.
- Cedar Ridge Creations reserves the right to make minor adjustments to the design to improve the functionality or durability of the fursuit. The Customer will be notified if any adjustments need to be made.
5. Production Time
- The estimated production time will be provided at the time of order placement.
- Cedar Ridge Creations is not responsible for delays caused by factors outside of our control, including but not limited to material shortages, shipping delays, or natural disasters.
6. Shipping and Delivery
- The Customer is responsible for all shipping costs associated with the delivery of the fursuit.
- Shipping costs will be calculated upon completion of the fursuit.
- Cedar Ridge Creations will provide tracking information once the fursuit is shipped.
- Cedar Ridge Creations is not responsible for any damage or loss that occurs during shipping. Insurance is recommended and can be arranged upon request.
7. Warranties and Liability
- Cedar Ridge Creations warrants that the fursuit will be free from defects in materials and workmanship for 3 months from the date of delivery
- If any defects are found in the suit upon delivery or up to 3 months past that point, Cedar Ridge Creations will pay shipping costs to return the suit, repair the defects, and return the suit to the customer for free as long as these are found to be a makers flaw.
- If there are repairs needed due to wear and tear from use of the suit, the Customer can pay shipping fees and Cedar Ridge Creations will repair the suit for free if during the 3 month warranty period. If past this period, the Customer will be responsible to pay a repair fee that will be assessed by Cedar Ridge Creation at the time of inquiry.
- If there are simple repairs needed (due to popped seams, small tears, etc.) please contact Cedar Ridge Creations and tutorials can be provided to repair these at home so the Customer will not need to pay shipping fees.
8. Intellectual Property
- All designs and concepts created by Cedar Ridge Creations are the intellectual property of Cedar Ridge Creations.
- The Customer agrees not to reproduce, duplicate, or copy Cedar Ridge Creations designs without express written consent.
9. Privacy and Confidentiality
- Cedar Ridge Creations will collect personal information necessary to complete the order and will keep all customer information confidential and will not disclose it to third parties without the Customer’s consent.
- Cedar Ridge Creations reserves the right to post work in progress pictures and videos, as well as pictures and videos of completed fursuits on social media platforms for the purpose of advertising.
10. Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of Utah/United States of America, and any disputes will be subject to the exclusive jurisdiction of the courts of Utah/United States of America.
11. Changes to Terms
- Cedar Ridge Creations reserves the right to modify these terms at any time. Customers will be notified of any changes, and continued use of the services will be deemed acceptance of the modified terms.
12. Contact Information
- For any questions or concerns regarding these terms, please contact us at cedarridgecreations752@gmail.com
By placing an order with Cedar Ridge Creations, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.